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PackSnap Terms of Service

Version: v1
Effective date: July 16, 2026
Last updated: July 16, 2026

These Terms of Service (the "Terms") are a binding agreement between Hof Coral, an individual operating the PackSnap service under the PackSnap name ("PackSnap," "we," "us," or "our"), and the person or organization that accesses or uses the PackSnap websites, administrative platform, mobile or web applications, APIs, and related services (collectively, the "Services").

If you accept these Terms or use the Services on behalf of a company, seller, or other organization, you represent that you have authority to bind that organization. That organization is the "Customer," and "you" means both the Customer and each person using the Services through the Customer's account. If you do not have that authority, you may not accept these Terms or use the Services on the organization's behalf.

These Terms incorporate the Privacy Policy and the Data Protection Terms. Any written order form, plan selection, statement of work, or other written agreement that expressly incorporates these Terms is an "Order Form." If an Order Form conflicts with these Terms, the Order Form controls only for that conflict.

1. Eligibility and business use

The Services are designed for businesses and their authorized personnel, not for personal, family, or household use. You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.

You may use the Services only for lawful business operations and in accordance with these Terms. The Customer is responsible for determining which personnel may use the Services and what access each person should receive.

2. The Services

PackSnap provides operational software for live-selling and ecommerce teams. Depending on the Customer's plan and enabled features, the Services may allow the Customer to:

  • create and manage organizations, shops, team members, crew members, and paired devices;
  • import order or show files supplied by the Customer;
  • organize shows, packages, order items, giveaways, flash sales, and related fulfillment information;
  • coordinate picking, scanning, packing, and inventory workflows;
  • capture and store packing proof images;
  • view operational history, reports, performance information, and customer or package records; and
  • use related support, billing, and administrative features.

The specific features, limits, image-retention settings, package allowances, and pricing available to the Customer are determined by the Customer's plan, Order Form, or the plan information displayed in the Services.

PackSnap does not operate a marketplace, sell the Customer's products, purchase shipping, act as a carrier, or become a party to transactions between the Customer and its buyers. PackSnap supports the Customer's operations; the Customer remains responsible for its sales, products, buyers, fulfillment decisions, and marketplace accounts.

3. Accounts, organizations, and devices

3.1 Account information

You must provide accurate, current, and complete account and organization information. You must keep that information up to date and must not impersonate another person or organization.

3.2 Account security

You are responsible for safeguarding your sign-in credentials, device-pairing codes, device tokens, and access to the Customer's accounts and devices. You must promptly notify PackSnap at support@packsnap.io if you believe an account, paired device, or credential has been lost, compromised, or used without authorization.

You may not share a personal user account between unrelated individuals. Shared operational devices may be used by authorized crew members through the device workflow provided by PackSnap.

3.3 Organization administrators

Organization owners and administrators may invite or remove users, assign roles, pair or remove devices, manage shops, configure settings, access Customer Data, and take other actions on behalf of the Customer. The Customer is responsible for its administrators' decisions and for reviewing access when personnel or responsibilities change.

3.4 Device access

Pairing a device authorizes that device to access the Customer's operational workflows until its access expires, is replaced, or the device is removed. The Customer is responsible for the physical security of paired devices and for removing devices that are lost, transferred, retired, or no longer trusted.

4. Customer responsibilities

The Customer is responsible for:

  • the accuracy, quality, legality, and completeness of Customer Data;
  • providing all notices and obtaining all rights, permissions, and lawful bases required to collect, export, upload, disclose, and instruct PackSnap to process Customer Data;
  • ensuring that its users, crew members, contractors, and devices use the Services lawfully and in accordance with these Terms;
  • complying with consumer protection, privacy, employment, tax, product, shipping, marketplace, and other laws that apply to its business;
  • maintaining its own marketplace accounts, source records, shipping records, and any backups required for its business; and
  • reviewing imported data and operational outputs before relying on them.

The Customer must not upload Social Security numbers, government identification numbers, payment-card numbers, account passwords, health information, biometric identifiers, or other regulated or highly sensitive information unless PackSnap has expressly agreed in writing to support that data type.

5. Marketplace and third-party data

5.1 Authorized sources

The Customer may provide data exported from marketplaces or other services only when the Customer is authorized to access and use that data. The Customer is responsible for complying with the terms and policies of each marketplace or service from which the data originates.

The Customer must not use PackSnap to evade marketplace controls, scrape data in violation of applicable terms, obtain data without authorization, or use buyer information for purposes prohibited by law or marketplace policy.

5.2 Fulfillment purpose

PackSnap processes marketplace order and buyer information to provide the operational services requested by the Customer, including import validation, package matching, picking, packing, proof capture, shipping support, issue resolution, reporting, and related seller operations.

Buyer personal information must not be used through the Services for unrelated advertising, data brokerage, or direct marketing unless the Customer independently has all permissions required by law and by the applicable marketplace.

5.3 Marketplace independence

TikTok, Whatnot, and other marketplaces are third-party services. PackSnap does not control and is not responsible for their availability, export formats, API behavior, policies, decisions, fees, account restrictions, or changes. A marketplace change may require PackSnap to modify, limit, or discontinue a related feature.

6. Customer Data

6.1 Definition

"Customer Data" means information, files, images, records, and other content submitted to the Services by or for the Customer, or generated through the Customer's use of the Services. Customer Data includes marketplace exports, show and order information, buyer and recipient information, package and tracking information, product and inventory information, proof images, and Customer-specific operational activity.

Customer Data does not include PackSnap's software, documentation, generalized service metadata, or De-identified Data as defined below.

6.2 Ownership

As between the parties, the Customer retains all rights it has in Customer Data. These Terms do not transfer ownership of Customer Data to PackSnap.

6.3 Limited license to PackSnap

The Customer grants PackSnap a non-exclusive, worldwide, limited license to host, copy, transmit, display, organize, transform, and otherwise process Customer Data only as reasonably necessary to:

  • provide, maintain, secure, and support the Services;
  • follow the Customer's documented instructions;
  • prevent fraud, abuse, data loss, and security incidents;
  • comply with law; and
  • create De-identified Data as permitted below.

This license lasts only as long as needed for those purposes and subject to the retention and deletion provisions in these Terms and the Data Protection Terms.

6.4 De-identified Data

"De-identified Data" means information derived from Customer Data or use of the Services that has been aggregated, anonymized, or otherwise de-identified so that it cannot reasonably identify the Customer, any user, any buyer, or any other individual, and cannot reasonably be linked back to Customer Data.

PackSnap may create and use De-identified Data to operate, secure, analyze, improve, and develop its products, services, and business. PackSnap will maintain De-identified Data in de-identified form, will not attempt to re-identify it, and will not disclose it in a form that identifies a Customer or individual. PackSnap will not create or use De-identified Data where prohibited by applicable law or restrictions attached to marketplace data.

7. Confidentiality

7.1 Confidential Information

"Confidential Information" means non-public information disclosed by one party (the "Disclosing Party") to the other (the "Receiving Party") that is marked confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure. Customer Data, buyer information, business records, pricing not publicly available, product plans, security information, and access credentials are Confidential Information.

7.2 Protection and permitted use

The Receiving Party will:

  • use Confidential Information only to exercise rights and perform obligations under the parties' agreement;
  • protect it using at least reasonable care and no less care than it uses for its own similar confidential information;
  • disclose it only to personnel, contractors, professional advisers, and service providers who need it for the permitted purpose and are bound by confidentiality obligations; and
  • promptly notify the Disclosing Party of any known unauthorized use or disclosure, subject to applicable incident-response requirements.

7.3 Exclusions

Confidential Information does not include information the Receiving Party can document: (a) is or becomes public without breach of an obligation; (b) was lawfully known without restriction before disclosure; (c) is received lawfully from a third party without a confidentiality duty; or (d) is independently developed without use of the Disclosing Party's Confidential Information.

7.4 Required disclosure

The Receiving Party may disclose Confidential Information when required by law, subpoena, or court order. Unless prohibited, it will provide reasonable advance notice and assistance so the Disclosing Party may seek protection. The Receiving Party will disclose only the portion legally required.

7.5 Equitable relief

Unauthorized use or disclosure of Confidential Information may cause harm that cannot be adequately remedied by money alone. Either party may seek appropriate injunctive or equitable relief in addition to other available remedies.

8. Privacy and data protection

PackSnap will process personal information as described in the Privacy Policy and Data Protection Terms. When PackSnap processes personal information contained in Customer Data on the Customer's behalf, the Customer acts as the controller or business and PackSnap acts as the processor or service provider, as those terms are defined by applicable law.

PackSnap will maintain reasonable administrative, technical, and organizational safeguards appropriate to the nature of the Services and Customer Data. No service can guarantee absolute security, and the Customer remains responsible for using available security controls and limiting the data it submits to what is reasonably necessary.

9. Acceptable use

You may not, and may not permit anyone else to:

  • use the Services unlawfully, fraudulently, deceptively, or in violation of another person's rights;
  • access Customer Data belonging to another organization without authorization;
  • upload malicious code, interfere with the Services, bypass access controls, or probe or test vulnerabilities without written permission;
  • reverse engineer, decompile, disassemble, copy, or attempt to discover source code or non-public aspects of the Services, except where law expressly permits and cannot be waived;
  • resell, sublicense, rent, or provide the Services to third parties as a standalone service without PackSnap's written permission;
  • use automated means to overload the Services or extract information beyond the Customer's authorized data;
  • use the Services to build or train a competing product using PackSnap's non-public features, workflows, or output;
  • upload content that infringes intellectual property, privacy, publicity, or other rights; or
  • use buyer information for discrimination, surveillance, harassment, unrelated profiling, or prohibited marketing.

PackSnap may investigate suspected violations and may remove harmful content or restrict access where reasonably necessary to protect the Services, Customers, or third parties.

10. Third-party services

The Services may interoperate with authentication, payment, hosting, analytics, marketplace, catalog, storage, and other third-party services. Your use of a third-party service may be governed by separate terms and privacy policies between you and that provider.

PackSnap is not responsible for third-party services, and does not warrant that an integration, export format, or external service will remain available or unchanged. PackSnap may replace a service provider or integration as the Services evolve, subject to the Data Protection Terms where Customer Personal Data is involved.

11. Fees, subscriptions, and taxes

11.1 Plans and charges

Fees, billing intervals, included usage, overages, and plan limits are shown in the Services or an Order Form. Unless otherwise stated, fees are quoted and charged in U.S. dollars.

11.2 Automatic renewal

Paid subscriptions renew automatically for successive periods equal to the then-current billing period unless canceled before renewal. By starting a paid subscription, the Customer authorizes PackSnap and its payment provider to charge the selected payment method for recurring fees, applicable usage charges, and taxes.

11.3 Usage and overages

If a plan includes package, device, shop, team-member, storage, or other limits, PackSnap may enforce those limits or charge the stated overage. PackSnap's service records will be used to calculate usage, subject to correction of a demonstrated error.

11.4 Payment and taxes

Fees are due when charged and are non-refundable except as expressly stated in an Order Form or required by law. The Customer is responsible for applicable sales, use, value-added, withholding, and similar taxes, excluding taxes based on PackSnap's net income.

If a payment is overdue or fails, PackSnap may retry the charge, limit paid features, suspend access, or terminate the subscription after reasonable notice where practicable.

11.5 Cancellation

The Customer may cancel a paid subscription through the Services where that option is available or by contacting support. Unless otherwise stated, cancellation takes effect at the end of the current paid billing period and does not create a refund for the unused portion of that period.

Free, trial, promotional, or beta access may be modified or discontinued at any time, subject to applicable law.

12. Service changes, availability, and support

PackSnap may improve, modify, add, or remove features over time. We will not intentionally make a material reduction to the core functionality of a paid plan during its current billing period without a reasonable operational or legal reason.

The Services may be unavailable because of maintenance, third-party outages, network conditions, security events, or circumstances beyond PackSnap's reasonable control. Unless an Order Form states otherwise, PackSnap does not provide a guaranteed uptime or service-level commitment.

Support is available through the contact methods shown in the Services and at support@packsnap.io. PackSnap does not guarantee a particular response or resolution time unless agreed in writing.

13. Intellectual property

PackSnap and its licensors own the Services, including the software, design, workflows, documentation, branding, and all related intellectual property rights. Except for the limited right to use the Services during the applicable subscription, no rights are granted to the Customer by implication or otherwise.

Subject to these Terms, PackSnap grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Services for its internal business operations.

If you provide feedback, suggestions, or ideas about the Services, PackSnap may use them without restriction or payment, provided PackSnap does not identify the Customer as the source without permission.

14. Suspension

PackSnap may suspend or limit access to all or part of the Services if reasonably necessary to:

  • prevent or respond to a security risk, unlawful activity, or material harm;
  • address a material breach of these Terms;
  • comply with law or a binding governmental request;
  • respond to overdue payment; or
  • prevent excessive use that threatens the Services or other customers.

Where practicable, PackSnap will provide notice and an opportunity to cure. PackSnap will limit a suspension to the scope and duration reasonably necessary under the circumstances.

15. Term and termination

These Terms begin when you first accept them or use the Services and continue until all subscriptions and authorized use end.

Either party may terminate for material breach if the other party does not cure the breach within 30 days after written notice, or immediately if the breach cannot reasonably be cured. PackSnap may terminate immediately for unlawful use, a severe security threat, fraud, or repeated material violations.

Upon termination:

  • the Customer's right to use the Services ends, except for any access PackSnap expressly provides for export or transition;
  • unpaid amounts become due;
  • each party must stop using the other party's Confidential Information except as legally permitted; and
  • PackSnap will handle Customer Data in accordance with the Data Protection Terms and Privacy Policy.

The Customer should export information it needs before the subscription ends. Upon written request, PackSnap will reasonably assist with return or deletion of Customer Data. PackSnap may retain limited information where required for billing, legal compliance, security, dispute resolution, or backup integrity.

Sections that by their nature should survive termination will survive, including confidentiality, accrued payment obligations, intellectual property, disclaimers, indemnification, limitations of liability, dispute provisions, and data-protection obligations that apply while data remains in PackSnap's possession.

16. Warranties and disclaimers

Each party warrants that it has authority to enter into these Terms.

PackSnap warrants that it will provide the Services in a professional and workmanlike manner. If the Customer reports a material breach of this warranty promptly, PackSnap's obligation is to use commercially reasonable efforts to correct the affected Services. If PackSnap cannot do so within a reasonable period, the Customer may terminate the affected paid Services and receive a prorated refund of prepaid fees for the unused terminated period.

Except for the express warranty above and to the maximum extent permitted by law, the Services are provided "as is" and "as available." PackSnap disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

PackSnap does not warrant that the Services will be uninterrupted or error-free, that every import or match will be accurate, that proof images will resolve a marketplace dispute, or that a marketplace, carrier, buyer, or other third party will accept any PackSnap record or output. The Customer must review operational data and maintain any records legally or commercially required for its business.

17. Indemnification

17.1 By the Customer

The Customer will defend PackSnap and its personnel against third-party claims arising from: (a) Customer Data or the Customer's products, listings, sales, or fulfillment; (b) the Customer's violation of law, marketplace terms, or third-party rights; or (c) use of the Services in material breach of these Terms. The Customer will pay damages, settlements, and reasonable legal fees finally awarded or agreed in a settlement approved under this section.

17.2 By PackSnap

PackSnap will defend the Customer against a third-party claim that the Customer's authorized use of the unmodified Services infringes that third party's U.S. patent, copyright, or trademark, and will pay damages, settlements, and reasonable legal fees finally awarded or agreed in an approved settlement.

PackSnap has no obligation for a claim caused by Customer Data, third-party services, Customer instructions, unauthorized use, modification not made by PackSnap, or continued use after PackSnap provides a non-infringing alternative. If such a claim is likely, PackSnap may obtain the right to continue use, modify or replace the affected Services, or terminate the affected Services and refund prepaid fees for the unused terminated period.

17.3 Procedure

The indemnified party must promptly notify the indemnifying party, provide reasonable cooperation at the indemnifying party's expense, and allow the indemnifying party to control the defense and settlement. A delayed notice relieves the indemnifying party only to the extent materially prejudiced. No settlement may admit fault by or impose a non-monetary obligation on the indemnified party without its written consent.

18. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or business interruption, arising out of or related to the Services or these Terms, even if advised that such damages were possible.

Except for the Customer's payment obligations, either party's fraud or willful misconduct, or liability that cannot legally be limited, each party's total aggregate liability arising out of or related to the Services and these Terms will not exceed the greater of $100 or the fees paid or payable by the Customer for the Services during the 12 months immediately before the event giving rise to the claim.

The limitations in this section apply to the fullest extent permitted by law, regardless of the legal theory, and reflect the allocation of risk on which the parties relied in entering into these Terms.

19. Mobile applications and app stores

If you obtain a PackSnap application through the Apple App Store or another app marketplace, the marketplace's usage rules also apply. The license granted under these Terms is limited to use on devices you own or control as permitted by those rules.

For an application obtained through the Apple App Store:

  • these Terms are between you and PackSnap, not Apple;
  • PackSnap, not Apple, is responsible for the application, its content, maintenance, support, warranties, and claims relating to it;
  • Apple has no obligation to provide maintenance or support;
  • if the application fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price, if any, as required by its rules; to the maximum extent permitted by law, Apple has no other warranty obligation;
  • PackSnap, not Apple, is responsible for addressing product, legal, consumer-protection, privacy, and intellectual-property claims relating to the application;
  • you represent that you are not located in a country subject to a U.S. government embargo and are not listed on a U.S. government prohibited or restricted-party list; and
  • Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it.

20. Changes to these Terms

PackSnap may update these Terms as the Services, laws, or business practices change. The version and effective date appear at the top.

For a material change, PackSnap will provide notice through the Services, by email, or by another reasonable method. PackSnap may require an authorized user to review and accept the updated Terms before continued use. Non-material clarifications may take effect when posted. Changes do not retroactively alter rights or obligations that accrued before their effective date.

If the Customer does not agree to a material update, its remedy is to stop using the Services and cancel before the updated Terms take effect, subject to any committed term in an Order Form.

21. Governing law and disputes

The parties will first attempt in good faith to resolve any dispute by giving written notice describing the issue and allowing at least 30 days for discussion before filing a lawsuit, unless urgent injunctive relief is reasonably necessary.

These Terms are governed by the laws applicable in the jurisdiction where Hof Coral principally operates PackSnap, without regard to conflict-of-law principles. Unless applicable law requires otherwise, court proceedings must be brought in courts with jurisdiction over that principal place of business. Either party may seek relief in small-claims court if eligible or seek injunctive relief to protect intellectual property, Confidential Information, or security.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

22. General terms

Neither party may assign these Terms without the other's prior written consent. PackSnap may assign these Terms to a legal entity formed to own or operate the PackSnap business, or either party may assign them in connection with a merger, reorganization, acquisition, or sale of substantially all relevant assets, provided the assignee assumes the assigning party's obligations. Any other attempted assignment is void.

Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding payment obligations.

The parties are independent contractors. These Terms do not create a partnership, joint venture, franchise, fiduciary, employment, or agency relationship.

Notices to PackSnap must be sent to support@packsnap.io. PackSnap may send notices to the email associated with the Customer's account or through the Services. Notices are effective when received.

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective. A waiver must be in writing and does not waive future enforcement. Headings are for convenience only.

These Terms, the incorporated policies, and any Order Form are the entire agreement concerning the Services and replace prior or contemporaneous agreements on that subject, except a separately signed agreement that expressly states it supersedes these Terms.

23. Contact

Questions about these Terms may be sent to:

Hof Coral, operating under the PackSnap name
Email: support@packsnap.io
Website: https://packsnap.io

TikTok and Whatnot are trademarks of their respective owners. PackSnap is not affiliated with or endorsed by TikTok or Whatnot.